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Most issues resolve with a power cycle. Unplug the affected device for 30 seconds, then plug it back in. For network issues, also reboot the router/modem. If that doesn't fix it, give us a call — most of the time we can diagnose remotely.

Yes. For clients who want us to stay on, we write long-term support agreements built around the property — the systems in it, how you live with them, and the response you expect. Each one is shaped to fit; nothing off the shelf. Get in touch and we'll tell you whether it's a fit on the first call.

Almost always, yes. Most home Wi-Fi issues come down to bad placement, outdated equipment from the ISP, or coverage gaps. We do network audits and can recommend (or install) a system that actually works for your house. Even if you didn't get your network from us originally.

Usually. The first step is a system audit — we come out, document what's there, identify what's working and what isn't, and give you an honest read on whether it makes sense to maintain the current setup or swap parts of it. No commitment to change anything.

For clients under an ongoing support agreement, updates are tested before they're applied, then pushed on a schedule (not whenever a vendor pushes one — vendors push broken updates more often than they should). Otherwise, you can update yourself or call us in for a session.

Clients under an ongoing support agreement are covered per the terms of that agreement. Otherwise, we charge for the part plus a service call — reach out and we'll get you scheduled.

Schedule a consultation. We'll come look at what's there, talk through what you want to add, and put together a plan. Most additions are quick once the existing system is documented.

Yes — Comet Innovations, LLC also publishes software. Our first app, BowlersDash, is currently in TestFlight (App Store coming soon). This support page is for our smart-tech installation business; for app-specific help, visit bowlersdash.com/support.